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Practical Advice For Smarter Social
It’s funny how much information we never use. We’re too busy to try something new or to break away from the patterns and processes that have kept us going this long. There are several things I know I...
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How To Identify A Competent Social Media Manager
At this point most businesses have figured out that social media needs to be a part of their marketing mix. Those who keep their heads in the sand aren’t just missing out on new business, they’re...
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Don’t Call It Customer Service If…
You’re Not Serving Your Customers! I usually don’t talk about specific brands or companies and when I do it’s usually because they’ve done something great. I’m stepping outside of my comfort zone for...
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Social Media Customer Service Done Right
A few weeks back I had a bad experience with Free Conference Call’s ‘customer service’ team via Twitter. It wasn’t a huge deal, but it was enough to warrant this post. I don’t usually like to be a...
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Update on The Book! Yes, It’s Happening
This is for anyone who was wondering what happened here and if this book is still going to happen. Short Answer: YES! I’ve had several big life events that slowed things down on my end but we’ve been...
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The Beginner’s Guide To Web Culture
Why You Need To Understand Web Culture It’s obvious that people behave differently online than they do offline. There’s a million different reasons for why that is, but those reasons aren’t really...
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